Privacy Policy
Last Updated: June 1, 2024
At WA Imports, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services.
Information We Collect
We collect various types of information to provide and improve our services:
- Personal Information: Name, email address, phone number, shipping address
- Payment Information: Credit card details, billing address
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on site, interaction patterns
How We Use Your Information
Your information is used for the following purposes:
- Processing and fulfilling your orders
- Providing customer support and service
- Sending order updates and shipping notifications
- Improving our website and services
- Sending promotional offers (with your consent)
- Preventing fraud and maintaining security
Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for all data transmission
- Regular security audits and updates
- Restricted access to personal information
- Secure data storage with encryption at rest
Your Rights
You have the following rights regarding your personal information:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Data portability
- Lodge a complaint with supervisory authorities
Terms of Service
Last Updated: June 1, 2024
These Terms of Service govern your use of WA Imports website and services. By accessing or using our services, you agree to these terms.
Account Registration
When creating an account:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- You must be at least 18 years old to create an account
Ordering and Payment
When placing orders:
- All prices are in USD unless otherwise specified
- Prices may change without notice
- Orders are subject to availability
- We reserve the right to refuse any order
- Payment is required at time of purchase
Intellectual Property
All content on our website is protected by copyright and other intellectual property rights:
- You may not copy or reproduce any content without permission
- Our trademarks and logos may not be used without consent
- Product images and descriptions are for reference only
Limitation of Liability
We are not liable for:
- Indirect or consequential damages
- Service interruptions or technical issues
- Third-party actions or content
- Losses arising from your use of our services
Return Policy
Last Updated: June 1, 2024
Return Eligibility
Items are eligible for return within 30 days if they meet these conditions:
- Unused and in original packaging
- All tags and labels attached
- Accompanied by original receipt or proof of purchase
- Not listed as final sale or non-returnable
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products
- Perishable goods
- Downloadable software or digital products
- Gift cards
- Personal care items
Return Process
To return an item:
- Contact customer service within 30 days of delivery
- Obtain a Return Authorization Number (RMA)
- Package items securely with all original materials
- Include the RMA number on the return label
- Ship to the provided return address
Refunds
Refund processing:
- Original payment method will be refunded
- Processing time: 5-10 business days
- Shipping costs are non-refundable
- Return shipping costs are customer responsibility
Shipping Policy
Last Updated: June 1, 2024
Domestic Shipping (United States)
Available shipping methods:
- Standard Ground (3-5 business days): Free on orders over $50
- Express Shipping (2-3 business days): $15
- Next Day Air (1 business day): $25
- Saturday Delivery: Additional $10
International Shipping
International delivery details:
- Standard International (7-14 business days)
- Express International (3-5 business days)
- Import duties and taxes not included
- Not all products available for international shipping
Order Processing
Processing timeframes:
- Orders processed within 1-2 business days
- Same-day shipping for orders before 2 PM EST
- Additional processing time for custom items
- Order confirmation sent via email
Tracking & Insurance
Shipping protection:
- All orders include tracking information
- Insurance included on orders over $100
- Signature required for orders over $500
- Lost package claims processed within 15 days